Short answer: at EmuTree, Italian fashion ships direct from Italy, sent by the Italian brand, and usually arrives in Australia in 7–10 business days. You can ask for a change-of-mind return within 7 days of receiving an item if it is unworn with its tags on, but you pay the postage both ways. If an item is faulty, not as described or the wrong item, your Australian Consumer Law rights apply, they are not limited by the 7-day window, and return costs are handled as the law requires.
This guide answers the questions Australian shoppers ask most before buying fashion that ships direct from overseas, using the exact terms published on our Returns page and in our Terms of Service.
Key takeaways
- Where it ships from: Italian fashion items ship direct from Italy by the Italian brand. Other items ship direct from mainland China.
- Delivery time: usually 7–10 business days for both. This is an estimate, not a guarantee, and we tell you if there is a significant delay.
- Change of mind: ask within 7 days of receiving the item; it must be unworn with original tags attached. Sale items are excluded.
- Return postage on a change of mind: you pay both ways. The original shipping is not refunded.
- Faulty, not as described or wrong item: Australian Consumer Law applies, including to sale items, and is not limited by the 7-day period.
- Where returns go: to our team in Sydney, not overseas. Contact us first for the return address.
- Refunds: processed within 7 business days of us receiving and inspecting the return.
Where does EmuTree ship from, and how long does delivery to Australia take?
EmuTree orders ship direct from the maker. Our Italian fashion range is sent by the Italian brand directly from Italy; other items are sent directly from mainland China. In both cases delivery to Australia usually takes 7–10 business days.
Shipping direct from the maker skips a local warehouse, so the clock starts overseas rather than in Sydney. Business days exclude weekends and public holidays, so the calendar time is longer than the number suggests. Delivery times are estimates, not guarantees; if a shipment is significantly delayed, we will let you know.
Italy direct or China direct: what is the difference for you?
For the shopper, the two work the same way at EmuTree. The table shows what is the same and what differs.
| Ships direct from Italy | Ships direct from mainland China | |
|---|---|---|
| Which items | Our Italian fashion range | Other items in the store |
| Who sends it | The Italian brand | The maker in mainland China |
| Usual delivery time | 7–10 business days | 7–10 business days |
| Change-of-mind return | Within 7 days, unworn, tags on; you pay postage both ways | Same |
| Where returns go | Sydney | Sydney |
| Australian Consumer Law | Applies | Applies |
| Prices | Australian dollars, full total shown at checkout | Same |
Each product page tells you which range an item belongs to. Your consumer law rights do not depend on the country the item ships from.
How does a change-of-mind return work?
Australian law does not require a store to accept a return just because you changed your mind. That is store policy, and each store sets its own. Ours is:
- Ask within 7 days of receiving the item.
- The item must be unworn, with its original tags attached.
- Sale items cannot be returned or exchanged for a change of mind.
- Because the order shipped direct from overseas, you pay the postage both ways: the original shipping is not refunded, and the cost of sending the item back is yours.
How to return: email info@emutree.com with your order number and the reason. We will send you the return address. Please don't post anything before you have it; returns come to Sydney, not back to Italy or China. Refunds are processed within 7 business days of us receiving and inspecting the return.
Tip: much of our Italian range is One Size, while categories such as jackets come in S to XXL. Checking the size details on the product page is the easiest way to avoid a paid return.
What if the item is faulty, not as described, or the wrong item?
This is not store policy; it is the law. Under the Australian Consumer Law (ACL), goods sold to consumers in Australia come with consumer guarantees that cannot be excluded, including that they are of acceptable quality and match their description. They apply whether the item shipped from Italy or from China, and they apply to sale items too.
- The 7-day change-of-mind window does not limit these rights.
- For a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.
- If the failure is not major, the item can be repaired or replaced.
- Return costs are handled as the ACL requires. You are not simply left with the postage bill, as you would be on a change of mind.
Email info@emutree.com with your order number and a short description (photos help), and we will deal with it in line with the consumer guarantees. The ACCC publishes an official guide to consumer rights and guarantees on its website.
Change of mind vs. a problem with the item
| Change of mind | Faulty / not as described / wrong item | |
|---|---|---|
| Who sets the rule | The store (EmuTree's Returns policy) | The law (Australian Consumer Law) |
| Time limit | 7 days from receipt | Not limited by the 7-day period |
| Condition | Unworn, original tags attached | — |
| Sale items | Not accepted | Covered, like any other item |
| Return postage | You pay both ways | Handled as the ACL requires |
| Outcome | Refund after inspection | Repair, replacement or refund, depending on the problem |
What should you check before buying clothes that ship direct from overseas?
Whichever Australian store you buy from, these are the points worth comparing before you check out. Each one is answered on a store's returns or terms page.
- Where does it ship from, and who sends it? A local warehouse, the brand, or a third party.
- What is the delivery estimate? And does the store say what happens if it runs late?
- How long is the change-of-mind window, and does it start from order or from receipt?
- Who pays return postage on a change of mind, and is the original shipping refunded?
- Where do returns go? An Australian address is easier and cheaper than posting overseas.
- Are sale items excluded from change-of-mind returns?
- Does the store state your Australian Consumer Law rights for faulty items clearly?
- Are prices in Australian dollars, and is the full total, including delivery and taxes, shown before you pay?
At EmuTree the answers are: direct from the maker (Italy or mainland China); 7–10 business days; 7 days from receipt; you pay both ways; Sydney; yes, sale items are excluded; yes; and yes.
Buying for an event? Plan backwards
If you need an outfit for a wedding, race day, Christmas party or formal, count back from the date:
- Plenty of time: order early enough to receive it, try it on and, if needed, ask for a change-of-mind return within 7 days.
- About 10 business days away: order today. The usual delivery estimate fits, but there is little room for a swap.
- Fewer than 7 business days away: delivery is unlikely to arrive in time; choose something you can buy locally.
Frequently asked questions
How long does delivery from Italy to Australia take at EmuTree?
Usually 7–10 business days. Italian fashion items are sent by the Italian brand directly from Italy. It is an estimate, not a guarantee, and we tell you if there is a significant delay.
Where does EmuTree ship from?
Direct from the maker. Italian fashion items ship from Italy, sent by the Italian brand; other items ship from mainland China. Returns come to our team in Sydney.
Can I return an item if I change my mind?
Yes, if you ask within 7 days of receiving it and it is unworn with its original tags attached. Sale items are excluded from change-of-mind returns.
Who pays return postage on a change-of-mind return?
You do, both ways: the original shipping is not refunded and the cost of sending the item back is yours, because the order shipped direct from overseas.
If a dress shipped from Italy arrives faulty, am I covered by Australian Consumer Law?
Yes. The consumer guarantees apply whether the item shipped from Italy or China, including on sale items, and they are not limited by the 7-day change-of-mind period. Return costs are handled as the Australian Consumer Law requires.
Do I send returns back to Italy?
No. Returns come to Sydney. Email info@emutree.com with your order number first and we will give you the return address; please don't post anything before you have it.
How quickly will I get my refund?
Refunds are processed within 7 business days of us receiving and inspecting the return.
Are prices in Australian dollars?
Yes. Prices are shown in Australian dollars, and the full total, including any delivery charge and applicable taxes, is shown at checkout before you confirm your order.
Is shipping from Italy slower than shipping from China?
Not at EmuTree. Both usually take 7–10 business days, and the same returns policy and consumer law rights apply to both.
Shop the range
- Occasion dresses for weddings and events
- Tulle dresses for formals and parties
- Jackets in sizes S–XXL
- Summer cover-ups
Full policy details: Returns · Terms of Service
Last updated 11 November 2026 by the EmuTree team. EmuTree is operated by EmuTree Group Pty Ltd (ABN 69 660 697 727). This article summarises our policies as published on our Returns and Terms pages and gives general information about the Australian Consumer Law. It is not legal advice. If our Returns page and this article ever differ, the Returns page applies.